"I want to thank you, first for building a great team that includes people like Dan. He was super responsive and helpful throughout this process, and personified the great customer care that I'd heard about as a Storyteller Overland "trademark." And secondly, thank you for electing to work with top-notch partners like Rixen's Enterprises and Jim Rixen. They have a great product and an even better customer-support ethos. Having them as a key supplier is a credit to your company, and I would put having a Rixen's system as a definite "plus" when evaluating purchase decisions."